1. Consumer Protection Commitment
Good to Share is committed to fair, transparent grievance resolution in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Every customer and merchant partner has the right to prompt, impartial investigation of issues regarding food quality, safety, inaccurate descriptions, or pickup refusals.
Register a Complaint or Dispute
Submit your concern to our Kochi Pilot Grievance Desk.
2. Investigation & Escalation Timelines
- Acknowledgment: Within 48 hours of filing.
- Investigation: Inspection of merchant records, preparation logs, and temperature control registers.
- Resolution: Final decision and remediation (including full refund if applicable) communicated within 5 business days.
3. Grievance Officer Details
In accordance with the Consumer Protection (E-Commerce) Rules, 2020:
Designation: Grievance Officer, Good to Share (Kochi Pilot Desk)
Email: grievance@goodtoshare.in (Pilot Desk)
Address: Kochi Pilot Coordination Centre, Ernakulam, Kerala 682011